Privacy Policy for DEXCORE Technologies Inc.

Scope and Controller

DEXCORE Technologies Inc. operates dexcoretechnologies.ca and provides AI receptionist, customer communication automation, appointment scheduling, lead capture, call handling, SMS notifications, and business automation software for businesses in Canada and North America.

This policy applies to website visitors, prospective customers, customers, customer representatives, and individuals who interact with a DEXCORE-powered AI receptionist, scheduling workflow, form, phone line, SMS conversation, or customer support process.

Information We Collect

DEXCORE may collect personal information directly from you, from customer account users, from website forms, from automated communication workflows, and from service providers used to deliver the platform.

• Contact information, including names, business names, job titles, phone numbers, email addresses, mailing details, and account contact details.
• Website form submissions, lead capture details, requested services, business requirements, appointment requests, and onboarding information.
• Appointment scheduling information, including requested dates, times, service categories, customer notes, cancellation or rescheduling activity, and reminders.
• Phone call information, including inbound and outbound call metadata, call handling outcomes, voicemail details, transcripts, AI receptionist interactions, and call recordings where enabled or legally permitted.
• CRM data storage, including leads, customer profiles, conversation history, tags, pipeline status, automation events, and support activity.
• Payment and billing information processed through Stripe, including transaction status, subscription plan, invoice records, and payment method references. DEXCORE does not store complete card numbers.
• Technical and analytics data, including IP address, browser type, device information, pages visited, referral source, cookies, conversion events, and usage logs.

Cookies and Analytics

DEXCORE may use cookies, pixels, local storage, server logs, and analytics tools to operate the website, remember preferences, measure traffic, improve conversion flows, detect abuse, and understand how visitors interact with pages and forms.

You can control cookies through your browser settings. Some features may not function correctly if essential cookies are blocked.

AI Receptionist Interactions and Call Recordings

When you call, text, submit a form, book an appointment, or otherwise interact with a DEXCORE-powered automation workflow, the system may process conversation content to answer questions, capture lead details, schedule appointments, route requests, send notifications, update CRM records, and improve service quality.

Call recordings, transcripts, and AI interaction logs may be created when enabled for a customer account and where legally permitted. Customers are responsible for providing legally required notices to their own callers, employees, and end users when they use call recording or automated communication features.

Third-Party Providers

DEXCORE uses trusted service providers to operate the website and deliver its services. These providers may process personal information only as needed to provide hosting, automation, CRM, payments, communications, analytics, support, and security services.

• Stripe for subscription billing, payment processing, invoices, and payment security.
• Twilio and LeadConnector for SMS, phone, call routing, messaging, and A2P carrier-approved communications.
• Website hosting, analytics, email, security, and operational vendors used to maintain and improve DEXCORE services.

Personal information may be stored or processed in Canada, the United States, or other jurisdictions where DEXCORE or its providers operate. Information may be subject to lawful access requests in those jurisdictions.

Security Measures and Data Retention

DEXCORE uses administrative, technical, and organizational safeguards designed to protect personal information, including access controls, provider security controls, encryption in transit where supported, account permissions, operational monitoring, and limited access based on business need.

DEXCORE retains personal information only as long as reasonably required to provide services, operate customer accounts, comply with legal and accounting obligations, resolve disputes, enforce agreements, prevent abuse, and maintain business records. Retention periods vary depending on account settings, legal requirements, service provider policies, and the type of data involved.

User Rights and Choices

Depending on your location and relationship with DEXCORE, you may have rights to access, correct, update, delete, withdraw consent, restrict processing, or request information about how personal information is used. Canadian privacy laws, including PIPEDA and substantially similar provincial privacy laws where applicable, may provide additional rights.

You may opt out of marketing emails by using unsubscribe links where available or contacting DEXCORE. You may opt out of SMS messages by replying STOP. You may request assistance by replying HELP or contacting support.

Contact Information

Questions, privacy requests, or complaints can be sent to DEXCORE Technologies Inc. at support@dexcoretechnologies.ca or by phone at 782-819-0895.

Website: https://dexcoretechnologies.ca